1. Job Description

• Provide food and beverage service in accordance with departmental standards and operating procedures;
• Welcome guests warmly, offer assistance, and maintain a friendly and professional manner throughout service;
• Prepare service areas before opening, ensuring equipment, utensils, menus, and supplies are clean, complete, and ready for use;
• Maintain knowledge of menu items, beverage offerings, daily activities, and hotel facilities to respond accurately to guest inquiries;
• Support table service, guest reception, cashiering, and beverage preparation as assigned;
• Follow billing and cashiering procedures to ensure accurate transactions;
• Keep menus, beverage lists, and guest materials clean and in good condition, reporting replacement needs to the supervisor;
• Maintain cleanliness and hygiene in dining areas, service stations, bars, and storage areas;
• Handle and store equipment and supplies in accordance with hygiene requirements and HACCP standards;
• Complete opening and closing inventories, replenish supplies, and submit stock requisitions as assigned;
• Communicate unavailable items and operational updates to relevant team members;
• Respond to guest requests and complaints within assigned authority, escalating unresolved matters to the supervisor or manager on duty;
• Report guest feedback, service difficulties, equipment issues, and other relevant information promptly;
• Assist the supervisor in maintaining guest preferences and service records;
• Attend daily briefings, meetings, and training sessions as required;
• Maintain punctuality, personal grooming, and uniform standards;
• Follow workplace health, safety, security, and emergency procedures;
• Perform other duties as assigned by the line manager.

2. Requirements

• High school diploma or vocational qualification in Hospitality, Food and Beverage, or a related field;
• At least 1 year of relevant experience, or an equivalent combination of education and practical experience;
• Experience in a 4-star or 5-star hotel or an upscale restaurant is preferred;
• Intermediate English skills in speaking, listening, reading, and writing;
• Good communication and customer service skills;
• Basic knowledge of restaurant service, food hygiene, and safe handling of equipment;
• A friendly, professional attitude and willingness to support colleagues;
• Ability to follow operating procedures and maintain cleanliness and attention to detail.

3. Benefits

Sun Group’s Entertainment and Hospitality Division (SHE) offers a highly dynamic, professional, and constantly evolving work environment with numerous career development opportunities. At SHE, employees will enjoy the following benefits:

• Attractive salary, accompanied by housing support and allowances for meals, phone expenses, etc.;
  SunCare health insurance for employees;
• Special offers on amusement park and entertainment services for employees and their families;
• Professional training and development opportunities;
• Housing policy providing apartments or houses for long-term employees.