About the Project: 

The "Visit Vietnam" initiative is a groundbreaking national project designed to elevate Vietnam‘s tourism industry. Our mission is to establish a prestigious, data-driven national certification that recognizes and promotes excellence in tourism services. By building a comprehensive National Tourism Platform (NTP) and leveraging innovative technologies like blockchain for review verification, we aim to enhance tourist experiences, empower businesses with actionable insights, and solidify Vietnam‘s position as a world-class travel destination. 

Job Summary: 

The Head of Operations will be responsible for building and leading the operational arm of the Visit Vietnam program. You will design and manage the processes for business onboarding, certification, and support, ensuring a smooth and valuable experience for all participating tourism enterprises and scaling operations to onboard hundreds of businesses. 

Reports To: - Program Director 

Employment Type: - Full-time 

Location: - Hanoi, Vietnam (On-site) 

Key Responsibilities: 

- Design and implement the end-to-end operational processes for the "Visit Vietnam" certification, from application to approval and renewal. 

- Build and lead the Business Support team, setting performance goals and ensuring high-quality service delivery. 

- Oversee the successful onboarding and integration of all participating businesses, including the pilot cohort and external businesses. 

- Develop training materials and programs to guide businesses on how to use the NTP and meet data contribution requirements. 

- Act as the primary point of contact for operational escalations from key business partners. 

- Monitor operational KPIs and create reports for leadership to drive continuous improvement. 

- Collaborate with the tech team to provide feedback on the B2B portal and suggest improvements based on user experience. 

- Scale operational capacity to support the program‘s growth targets. 

Qualifications (Must-Haves): 

- 5+ years of experience in an operations management role, preferably in a tech, B2B service, or hospitality environment. 

- Proven experience in designing, implementing, and scaling operational processes. 

- Strong leadership and team management skills. 

- Excellent problem-solving and decision-making abilities. 

- Customer-centric mindset with a passion for delivering excellent service. 

- Exceptional communication and interpersonal skills. 

Qualifications (Preferred): 

- Experience in the tourism or hospitality industry is a significant plus. 

- Experience working with certification or quality assurance programs. 

- Familiarity with CRM or support ticketing systems. 

- Experience in a startup or new project launch environment. 

Benefit:

- An exceptional opportunity to make an impact on a strategically significant project and directly contribute to elevating Vietnam’s tourism on the global map.
- A dynamic and innovative working environment at one of the leading corporations in tourism, hospitality, and entertainment. Unlock your full potential and leverage the advantages of a world-class ecosystem to accelerate your career.
- Sun Group’s exclusive benefits:
+ “An cu lac nghiep” policy: Granting apartments to employees with 10-year senority
+ Special Suncare Insurance benefits for employees and loved ones (no fee for employees)
+ Comprehensive health check-up program at Sun Group International Hospital
+ Theme-parks/Cable Car (Free tickets), Symphonic music promotion, Hotels & Resorts promotion, NCB bank special offer, Real Estate product discount, Aviation, etc.