About the Project: 

The "Visit Vietnam" initiative is a groundbreaking national project designed to elevate Vietnam‘s tourism industry. Our mission is to establish a prestigious, data-driven national certification that recognizes and promotes excellence in tourism services. By building a comprehensive National Tourism Platform (NTP) and leveraging innovative technologies like blockchain for review verification, we aim to enhance tourist experiences, empower businesses with actionable insights, and solidify Vietnam‘s position as a world-class travel destination. 

Job Summary: 

As a Business Support Senior Specialist, you will be on the front lines, providing essential support and guidance to the tourism businesses participating in the Visit Vietnam program. You will be instrumental in ensuring our partners have a positive experience, from initial onboarding to ongoing data contribution. 

Reports To: - Head of Operations 

Employment Type: - Full-time 

Location: - Hanoi, Vietnam (On-site) 

Key Responsibilities: 

- Serve as the primary point of contact for tourism businesses, addressing their inquiries and providing timely support. 

- Guide businesses through the entire onboarding process, including registration, profile setup, and initial data submission on the NTP. 

- Assist businesses in understanding the "Visit Vietnam" certification criteria and the benefits of the program. 

- Troubleshoot and resolve issues related to the B2B portal, data transmission, and other platform features. 

- Develop and maintain help documentation, FAQs, and tutorials for business users. 

- Collect and consolidate feedback from businesses to help improve the platform and our operational processes. 

- Maintain accurate records of interactions and support activities in the company‘s CRM or support system. 

- Work collaboratively with the operations and tech teams to escalate and resolve complex issues. 

Qualifications (Must-Haves): 

- 2+ years of experience in a customer support, account management, or client services role, preferably in a B2B context. 

- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. 

- Strong problem-solving skills and a patient, customer-focused demeanor. 

- Ability to manage multiple tasks and prioritize effectively. 

- Proficiency with standard office software. 

- Fluency in Vietnamese is required. 

Qualifications (Preferred): 

- Experience in the tourism, hospitality, or SaaS industry. 

- Experience using CRM or helpdesk software (e.g., Salesforce, Zendesk, HubSpot). 

- Good command of English. 

- A passion for helping businesses succeed. 

Benefit:

- An exceptional opportunity to make an impact on a strategically significant project and directly contribute to elevating Vietnam’s tourism on the global map.
- A dynamic and innovative working environment at one of the leading corporations in tourism, hospitality, and entertainment. Unlock your full potential and leverage the advantages of a world-class ecosystem to accelerate your career.
- Sun Group’s exclusive benefits:
+ “An cu lac nghiep” policy: Granting apartments to employees with 10-year senority
+ Special Suncare Insurance benefits for employees and loved ones (no fee for employees)
+ Comprehensive health check-up program at Sun Group International Hospital
+ Theme-parks/Cable Car (Free tickets), Symphonic music promotion, Hotels & Resorts promotion, NCB bank special offer, Real Estate product discount, Aviation, etc.