At Sun Group’s Digital Transformation Center, we are building enterprise-scale digital platforms that power operations, create seamless experiences, and elevate millions of users across tourism, hospitality, and entertainment.

As a Senior Business Analyst, you are the strategic translator — turning business goals and user needs into clear, actionable, and technically feasible solutions. You’ll work at the intersection of technology, data, and business, ensuring every product decision is backed by logic, insight, and impact.

Reports To: - Project Manager & Head of Product

Employment Type: - Full-time 

Location: - Hanoi, Vietnam (On-site) 

KEY RESPONSIBILITES

Lead Requirements from Discovery to Delivery

- Drive end-to-end requirement elicitation, analysis, and documentation across diverse business units within Sun Group.

- Build and maintain high-quality user stories, functional specs, acceptance criteria, workflow diagrams, and business process models.

- Manage and refine the product backlog to ensure alignment with business priorities and development feasibility.

Turn Vision into Actionable Specifications

- Translate business challenges into structured, scalable, and testable requirements.

- Define functional logic, edge cases, data rules, and system behaviors for digital products and platforms.

- Collaborate with Product Owners to shape feature scope, roadmap, and release plans.

Bridge Business, UX, and Engineering

- Work hand-in-hand with Solution Architects, UX/UI Designers, and Engineering teams to ensure clarity, feasibility, and alignment.

- Support developers throughout the sprint with clarifications on requirements, system logic, and business rules.

- Participate in solution design discussions and challenge assumptions to ensure optimal outcomes.

Drive Alignment & Facilitate Collaboration

- Lead workshops, stakeholder interviews, and cross-functional discovery sessions.

- Present requirements and insights clearly to both business and technical audiences.

- Ensure stakeholder alignment on product goals, scope, and expected deliverables.

Mentor & Contribute to Best Practices

- Guide and mentor junior Business Analysts to ensure consistency and quality.

- Contribute to BA standards, documentation frameworks, and process improvement initiatives.

QUALIFICATIONS (MUST-HAVES)

- 5+ years as a Business Analyst

- Strong experience in high-complexity systems: enterprise platforms, data products, or large-scale software.

- Mastery in writing clear, structured, developer-ready documentation: user stories, functional specs, acceptance criteria, BPMN/process flows.

- A sharp analytical mind with the ability to simplify and model complex business logic.

- Excellent communication, facilitation, and stakeholder management skills.

- Hands-on experience working in Agile/Scrum environments.

Preferred Qualifications

- Experience in tourism, hospitality, digital platforms, or large B2B ecosystems.

- Familiarity with data governance, quality metrics, or API-driven products.

- Proficiency with modeling tools: Visio, Draw.io, Lucidchart, Miro.

- Professional certification (CBAP, PMI-PBA, or equivalent) is a plus.

WHY YOU‘LL LOVE WORKING HERE 

Impact That Matters

You’ll help shape large-scale digital platforms used across Sun Group’s iconic businesses from resorts and theme parks to entertainment and luxury hospitality.

Fast-Paced, Innovative, and Tech-Driven

You’ll be part of a high-performance team where ideas move quickly, experimentation is encouraged, and your contributions directly shape product success.

Top-Tier Benefits

- “An cư lạc nghiệp” policy: Apartment ownership for employees with 10 years of service.

- Premium Suncare Insurance for you and your loved ones (free for employees).

- Annual health check at Sun Group International Hospital.

- Free access to Sun Group theme parks, cable cars, plus exclusive hotel, resort & entertainment discounts.

- Special perks across aviation, banking, symphonic events, and real estate.