I. Job Summary

In general, a hospitality management job description includes duties in three major areas:

• Daily Operations, Finances, and Marketing
• Customer Service
• Human Resources

II. Essential Duties and Responsibilities 

Daily Operations, Financial, and Marketing Duties:

• Oversee product stocking, accounting, and marketing efforts at the resort. 
• Hire contractors to perform services, such as painting or plumbing
• Ensure all supplies, from housekeeping materials to furniture, are in good condition and in stock
• Monitor payroll, customer billing, and expense accounts
• Oversee and approve marketing and sales campaigns
• Approve discounts drafted by marketing and sales coordinators

Customer Service

• Ensure positive customer experiences by maintaining high-quality facilities and remedying problems
• Conduct room, kitchen, and grounds inspections to make sure that they are all up to code
• Greet guests at arrival
• Create standards surveys, and find acceptable solutions to problems that may arise
• Keep abreast of local happenings in order to book tours or recommend activities to guests unfamiliar with the area
• Coordinate functions or events for your guests

Human Resources Responsibilities

• Be in charge of hiring, training, and scheduling new staff members
• Maintain employee records and fire ineffective employees
• Set goals for employees and help staffs achieve these goals 

III. Requirements
Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.

• Problem solving, reasoning, motivating, organizational and training abilities

• Strong Leadership skills in managing teams

• Ability to manage complex relationships

Qualifications 

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience 

• 5-7 years in similar positions and the same scale of hotel (>1000 rooms).

• Type and level of experience required may vary slightly based on the size and complexity of the operation